Support Services

In the effort to support our patients, their families and caregivers, Southern Ocean Medical Center offers a variety of support services during your stay.

Customer Service

Throughout your stay, your healthcare team will make every effort to ensure that you receive care in an environment that is designed with your comfort, privacy and safety in mind.

We encourage our patients and loved ones to take an active role in the care you receive. If you have any questions or concerns during your stay, please speak to a member of your healthcare team, or call our customer service hotline. Our staff will make every effort to respond to your concerns in a timely manner.

To contact Customer Service please call: 609-597-6011 x2396.


Pastoral Care

Your healthcare team wants to assist you in meeting your emotional and spiritual needs during your stay. To that end, Southern Ocean Medical Center offers patients access to the Pastoral Care Program, a cooperative effort of the Hospital and professional religious representatives from southern Ocean County. The Program's objective is to provide the resources necessary to identify and address the spiritual needs of patients and their families.

The Pastoral Care Department has a brochure that lists the faiths and local religious organizations that participate in the program. It is available to any patient or family member. Also, each nursing station has a list of local clergy to call in emergency situations. Generally, within 24 hours of admission, you will receive a brief visit from a clergy person from our community who donates time to the hospital. He or she will confirm your religious affiliation, if any. With your permission, he or she will notify your clergy person of your admission to the hospital.

Questions regarding Pastoral Care can be referred to the Case Management Department at 609-597-6011 x2129 or the Chaplain's Office at 609-597-6011 x2130.


Patient Representatives

Please consider our patient representatives ready to provide general assistance during your stay at the hospital. They will be happy to answer your questions, address any concerns you may have, and act on your behalf. 

You can reach them at our Guest Relations Department by dialing 609-978-3101.  If you require immediate assistance, dial "0" for the operator, who will put you in touch with the appropriate person.

 

Social Services / Case Management 

As a patient at Southern Ocean Medical Center, you will benefit from the services of a Case Manager and/or Social Worker. Your case manager will work with your physician and your healthcare team in developing an individualized plan of care. The case manager will help you make sure that you receive tests and procedures in a timely manner and provide ongoing education to you and your family about the care you will need. The case manager will also help you and your family with insurance issues.

For more information or to contact your case manager, call 609-597-6011 x2130.


Volunteers

Our volunteers make up a vital part to our health care team. Through their donation of time and services, they fill an important role in the Medical Center and the community by helping us deliver high-quality medical care. They assist nurses and provide personal services for patients, including reading and delivering books & newspapers.