Money & Finance
Everyone at Southern Ocean Medical Center and Meridian Health understands and appreciates how overwhelming it can be to deal with health issues and billing issues at the same time, particularly confusing medical bills and insurance details.
We strive to make this process as easy as possible for our patients by inviting you to call our Patient Accounts Customer Service department directly at 609-978-3900 if you have questions or if we can assist you, either while you are still here as a patient or after you've returned home. Your complete bill will be mailed to you. However, private room costs and insurance deductibles are due at the time of admission, and can be paid at the Admitting Department. If you do not have coverage with an insurance provider, we will contact you to determine your eligibility for financial assistance and to make payment arrangements.
For more information, read our Frequently Asked Questions
To request specific information regarding your account, please contact us through our Account Information Request form.
Under federal law, certain services cannot be included in your hospital bill. Therefore, you will receive separate physician bills for each service rendered by the following:
- EKG Emergency Physicians
- House Staff Psychiatry
- Nuclear Medicine
- Pulmonary Function Department
- Radiology (films and interpretations)
- Surgical Assistants
- Speech Therapy
These physician fees are for professional services rendered and/or interpretation of studies performed, and any questions regarding them should be addressed directly to those physician offices.
In addition, if a house staff physician treats you for a situation that arises when your own physician is not available, you will be billed directly by that physician. The charges will not appear on your hospital bill. You should submit any such bills to your insurance provider or make arrangements for payment directly with your physician.
To Our Surgical Patients
In major surgical cases, it is mandatory to have a second qualified surgeon or surgeons available to assist the attending surgeon. Its purpose is to ensure the quality and safety of complex procedures. Traditionally, the cost of an assisting surgeon or surgeons was included in your hospital bill. Today, however, the Federal Tax Equity and Responsibility Act (TEFRA) does not allow such an inclusion, so you will receive a separate bill from the assisting surgeon or surgeons and are expected to pay for the services rendered by them.
Insurance companies are familiar with this practice and should include the assisting surgeon or surgeons for payment, if it is an included benefit. These bills should be forwarded to your insurance provider.
Under Medicare, Medicaid, and other third-party regulations, only certain levels of care may be covered at Southern Ocean Medical Center. Insurance benefits may be discontinued if your physician or Health Care Quality Strategies, Inc. (HQSI), decides that further care is not medically necessary. You may be held personally responsible for any non-covered services.